Terms & Conditions

Customers are encouraged to carefully review these Terms & Conditions prior to confirming a booking with The Welcome Table.

Minimum Orders

Minimum order value is $450 (excluding delivery). The Welcome Table has minimum quantity requirements for all menu items, outlined on the menu pages of our website. If your budget is below this amount, please contact The Welcome Table to discuss available options.

Bookings

Tentative bookings may be made up to six months in advance. A tentative booking will be held for up to one month.

For bookings scheduled within seven days of the event date; if confirmation is not received and no response is obtained after three attempted contacts via email and phone, the booking will be cancelled.

For bookings made more than six months from the date of the quote, pricing may be subject to adjustment due to potential increases in the cost of goods. Any such changes will be discussed one month prior to the delivery date.

Guaranteed Quotation

Once The Welcome Table receives a catering brief, a written quotation will be issued outlining all costs and inclusions. Quotes remain valid for 14 days from the date of issue. Upon acceptance, quoted prices will not change.

Any changes or updates to the order after an invoice has been issued may incur additional charges, and a separate invoice will be issued.

Order Confirmation & Amendments

To ensure quality, value, and operational efficiency, The Welcome Table requires confirmation and acceptance of the quotation at least 5 business days prior to the event date.

Requests for menu changes within 5 business days are at the discretion of The Welcome Table.

For large events, a minimum of 10 business days’ notice is required for any changes.

Variations to guest numbers for large events will not be accepted within 10 business days of the event date. No adjustments to the quotation will be made after this period.

Payment Conditions

As The Welcome Table incurs most costs prior to the event, full payment is required prior to the event date, unless otherwise agreed in writing.

The Welcome Table reserves the right to cancel a booking if payment terms are not met.

Purchase Orders

Purchase Orders (POs) must be provided, where required, prior to the invoice being issued.

Credit Card Processing Fee

Payments by Visa, Mastercard, and American Express are accepted. A 1.75% surcharge applies to all credit card transactions to cover processing fees.

Dietary Requirements

Final dietary requirements must be confirmed no later than 5 business days prior to the event. Any changes requested after this timeframe will be considered at the discretion of The Welcome Table and may not be accommodated. Please note that some dietary requirements cannot be guaranteed due to the risk of cross-contamination.

Service of Alcohol

The Welcome Table upholds Responsible Service of Alcohol principles and will only provide staff holding a valid RSA licence. Service staff reserve the right to refuse alcohol service to any person under 18 years of age or to anyone appearing intoxicated.

Food Health & Safety

The Welcome Table accepts no responsibility once the food requested has been delivered to the venue.

Allergen & Food Handling Notice

All food is prepared in our commercial kitchen where trace amounts of nuts and other allergens may be present. While The Welcome Table takes all reasonable care in food preparation, we cannot guarantee the complete absence of allergens and accept no responsibility for allergic reactions.

Any food items containing dairy must be kept refrigerated if the event is not taking place immediately upon delivery, to prevent spoilage. We also recommend disposing of any food that has been left at room temperature for more than four hours.

Staffing & Service Rates

• Food service staff: $60 per hour

• Alcohol service staff: $65 per hour

Rates apply Monday to Friday.

A 25% surcharge applies to Saturday events.

Sunday services are subject to availability and negotiated separately.

Equipment Hire

Equipment hire is subject to a separate Equipment Hire Agreement, which applies to the hire of equipment only and excludes catering, food preparation, staffing, or food delivery unless otherwise agreed in writing.

All equipment remains the property of The Welcome Table and must be paid for in full prior to hire. The hirer is responsible for the safe use, care, and return of all equipment and accepts full liability for any loss, damage, or injury arising from its use.

Cancellation fees, delivery and collection charges, and replacement costs may apply. Full terms will be provided to clients who proceed with equipment hire.

Delivery

• Granville, Auburn, Parramatta: $30

• Sydney CBD & Eastern Suburbs: $75

• Lower North Shore $100

• Greater Western Suburbs $90

• All other metropolitan areas: $50

Saturday deliveries incur a 25% surcharge.

Cancellation Policy

If written notice of cancellation is received more than 10 business days prior to the event, any invoice paid will be refunded in full.

If written notice of cancellation is received less than 10 business days prior to the event, The Welcome Table will retain 30% of the total invoice value.

Unforeseen Circumstances & Weather Cancellations

If written notification is received less than 5 business days prior to the event, a 10% administration fee (based on the total quoted value) will apply, in addition to any direct food and labour costs already incurred.